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WF05 · Mentor Pay Review — Team Guide

 Audience: mentors and Payroll. This guide explains when mentor pay for a member stops or is reviewed. 

Version 1.0 · Last reviewed 2026-10-12 · Content owner: Selina Genaro · Source: PGN HubSpot Workflow 5 spec

Two situations trigger a pay review

  1. The member's status changes (automatic stop)

    If a member is put on Cease Mentored or Paused, or their membership Ends, HubSpot              immediately tells Payroll to stop the mentor's pay for that member. The notice includes the        status and the reason. No one needs to confirm anything. 

       2.  No 1:1 session for over 31 days (investigation)

     If an active member hasn't had a 1:1 session logged in more than 31 days, HubSpot alerts           Payroll. Payroll then:

  1. Checks with the mentor whether sessions are still happening.
  2. Decides whether to continue or suspend pay.

    As soon as a new session is logged, the review clears automatically.

Mentors: how to avoid unnecessary reviews

  • Log every 1:1 session promptly so HubSpot always has an up-to-date "last session" date.
  • If Payroll contacts you, let them know whether you're still meeting with the member.

When does pay stop?

  • A change effective between the 1st and 15th means pay continues through the 15th.
  • A change effective between the 16th and the end of the month means pay continues through the last day of the month.

Related: WF05 · Mentor Pay Review — Technical Reference. Questions or corrections? Contact the content owner listed above.